أسئلة وأجوبة

General FAQs

Order Tracking is now available online for some of our store locations including some of our online orders. Tracking is only available on the day of delivery. The estimated times are our best estimates and you should still be available during your scheduled delivery windows. If you get a message that tracking is not available in your area, please contact your fulfiller (listed on your confirmation email) to get more information on your delivery.


Prices, styles, promotions and availability may vary by store and online.

At this time, we cannot take orders over the phone. Please shop our website or visit a store near you. Click here for store locator.

We accept Visa®, MasterCard®, American Express® and Discover® cards. Only one credit card will be accepted per order as we are unable to process an order on two separate credit cards.

If you are using an older browser to navigate our site, your online shopping experience may not go smoothly. To help resolve difficulties while shopping or ordering, download the current version of any of the following recommended browser websites. Updating your browser with the latest version enhances website speed and functionality, as well as increases security and virus protection.

Click here to review our privacy policy.

Yes. For details about our current financing promotions, contact us.

You will receive an email with your order confirmation(s) after your order has been placed. Please review this email and contact us if anything requires correction.

Your order is ready for online status-tracking shortly (15 minutes approx.) after it is placed! If you have created an account when placing the order, go online and log into My Account, then click on Order History.

If you checked out as a guest, please contact us and we will be happy to assist. Have your confirmation number, email, and billing ZIP code to use this service (confirmation number is located within your emailed order confirmation.)

As soon as your order is placed, our fulfillment process goes into motion. To change or cancel an order, please follow the steps listed below. The sooner we receive a request, the faster we can revise your order.

Standard Shipping - Please call Customer Care for assistance. They will locate your order and see if it can be revised or cancelled. If the product has already shipped, you may return it under our Return Policy.

Home Delivery –To change or cancel an order, call Customer Care. They will determine where your order is in the process and whether it can be revised or cancelled. If you call at least 48 hours before the scheduled delivery time, we will refund the purchase amount, including delivery fees, as described under our Return Policy.

If you contact us less than 48 hours prior to the delivery date, we will refund the amount of the order less the delivery fees.

After you place items in the shopping cart and provide a zip code for delivery, product availability will appear along with an estimated shipping or delivery time period.

Gift wrap and gift enclosures are unavailable at this time. However, you can send your purchase to an address other than your own. At checkout, you will be given the option of entering a billing address and a delivery address. Shipping and delivery email notifications will be sent to both the billing and delivery email addresses. Order confirmation and invoice notifications will be sent only to the billing email address(s).

Unfortunately, eGift Cards are not available at this time. Many are individually owned and operated—please contact your nearest Diwan Group Company to see if they carry and/or accept Gift Cards. Gift Cards are only redeemed in store and cannot be applied toward online purchases. Click here for Store Locator.
  1. Click on My Account located in the upper right hand corner of this page.
  2. Click on the LogIn button displayed in the drop down menu.
  3. Enter your account email and password and click the Log In button.
  4. Now that you are signed into your account, click on Account Info located under the Manage Account menu located on the left side of the page.
  5. Under the General tab, by clicking on Edit, you will be able to edit your Name, Email, Password, and Default Shipping and Billing Addresses you may have saved within your account.
  6. Under the Settings tab, you will be able to manage your opt in/out email settings associated to your account.

Guest checkout is available, so it is not necessary for you to set up an account. It is highly recommended that you create an account to make checkout, order tracking and warranty service easier in the future.

Our stores are independently owned and operated and each location is free to set their own prices.

We showcase an incredible assortment of furniture, mattresses and decorative accessories on our website; those available for purchase will vary. Our online assortment is continuously expanding, check back regularly for new items that are being added daily. In addition, unique items continue to arrive at our stores. Click here for store locator.

Not all catalog items are available to purchase online. To check availability online, find the item number that corresponds to the catalog product. Enter the number in the search box at the top of any page. Next, click the check price button, if the item is available for purchasing online, simply add it to your cart. If it is only available in-store, you can visit or contact a store about product availability. Click here for store locator.

Shipping and Delivery

Not yet, however, we do have many located around the globe; Click on Store Locator for exact locations.
Online Purchases
After completing your online order, we sent an email to you confirming the purchase and method(s) of delivery.

In-Home Delivery - The emailed confirmation you received after placing your order contains who to call for questions concerning delivery. You can track the delivery status by contacting us.

In-Store Purchases
Contact the store where you made the purchase for questions about delivery. It helps to have the sales receipt handy when checking on your order. Click here for our Store Locator.
Threshold delivery is an exciting new level of delivery service that allows our customers to have more options for home delivery. With threshold delivery, furniture in its original packaging will be dropped off inside your doorway or garage. This delivery service does not include assembly, placement in the room of choice or disposal of all packaging materials.

Unfortunately, our protection plan does not cover that type of damage. You will be responsible for any damage that results from your assembly of the furniture.

If furniture does not fit through your doorway then it must be placed inside a secured garage. Drivers will not be allowed to leave furniture outside.

We will still deliver your furniture inside your doorway or garage.

We recommend that you have both a Phillips head and a flat head screwdriver or an electric drill with those bits. A hex key is provided in the hardware packages of boxes.

You will need to come to the store or call to pay the difference first, as there will be a delivery fee difference from threshold to premium.