أسئلة وأجوبة

Shipping and Delivery

Not yet, however, we do have many located around the globe; Click on Store Locator for exact locations.
Online Purchases
After completing your online order, we sent an email to you confirming the purchase and method(s) of delivery.

In-Home Delivery - The emailed confirmation you received after placing your order contains who to call for questions concerning delivery. You can track the delivery status by contacting us.

In-Store Purchases
Contact the store where you made the purchase for questions about delivery. It helps to have the sales receipt handy when checking on your order. Click here for our Store Locator.
Threshold delivery is an exciting new level of delivery service that allows our customers to have more options for home delivery. With threshold delivery, furniture in its original packaging will be dropped off inside your doorway or garage. This delivery service does not include assembly, placement in the room of choice or disposal of all packaging materials.

Unfortunately, our protection plan does not cover that type of damage. You will be responsible for any damage that results from your assembly of the furniture.

If furniture does not fit through your doorway then it must be placed inside a secured garage. Drivers will not be allowed to leave furniture outside.

We will still deliver your furniture inside your doorway or garage.

We recommend that you have both a Phillips head and a flat head screwdriver or an electric drill with those bits. A hex key is provided in the hardware packages of boxes.

You will need to come to the store or call to pay the difference first, as there will be a delivery fee difference from threshold to premium.